Stramel Media

Terms of Service

Effective Date: June 26, 2026 | Last Updated: 2026

Governing Law: State of Tennessee | Arbitration: Nashville, Tennessee

1. Overview

These Terms of Service (“Terms”) are entered into between you and Stramel Media (“Stramel Media,” “we,” or “us”). They govern your access to and use of the Stramel Media website at www.stramelmedia.com and all content, functionality, software, and services offered through it (the “Platform”).

By using the Platform, you agree to be bound by these Terms. If you do not agree, you must not access or use the Platform. You must be at least 18 years old to use the Platform.

Stramel Media reserves the right to update these Terms at any time. Changes take effect immediately upon posting. Your continued use of the Platform after any changes means you accept the updated Terms.

All information Stramel Media collects through the Platform is governed by our Privacy Policy, which is incorporated into and governed by these Terms. In the event of a conflict, these Terms take precedence.

As used in these Terms, “Stramel Media Team” includes Stramel Media, our owners, assigns, subsidiaries, affiliated companies, officers, directors, and all parties involved in creating, producing, or delivering the Platform.

2. Services

Stramel Media provides marketing automation, CRM systems, email and SMS marketing, social media management, AI conversation tools, and business growth infrastructure (collectively, the “Services”). All references to the Platform include the Services.

a. Right to Modify

We reserve the right to update, improve, or change the Services at any time, including changes that may affect how they previously operated. We believe modifications will improve your experience, but acknowledge your opinion may differ.

b. No Contingency on Future Releases

Your purchase of Services is not contingent on the delivery of any future feature, functionality, or continuation of a Service beyond its current subscription term.

c. As-Is Basis

The Platform is provided on an as-is basis, as further described in Section 21, except where expressly stated otherwise in a separate written agreement.

d. Additional Terms

Additional terms may apply to specific Services or programs. To the extent there is a conflict, these Terms of Service take precedence.

3. Intellectual Property

The Stramel Media Platform and all its content — including text, graphics, videos, logos, icons, databases, images, and other materials (“Platform Content”) — are the property of Stramel Media or its licensors and are protected by copyright, trademark, and other intellectual property laws. User Contributions (defined below) are excluded.

The Stramel Media name and related logos are trademarks and service marks of Stramel Media. They may not be used without advance written permission, and may never be used in a way that causes confusion, disparages, or misrepresents Stramel Media.

If you believe any content on the Platform violates your intellectual property rights, please notify us as described in Section 18.

4. Limited License & Prohibited Uses

Stramel Media grants you a personal, royalty-free, non-assignable, revocable, and non-exclusive license to access and use the Platform Content while using the Platform. Any other use — including reproduction, modification, distribution, transmission, or display of Platform Content without prior written permission — is strictly prohibited.

You, your employees, and your end-user clients (“Clients”) agree not to:

Use the Platform in any way that violates applicable law or regulation
Use the Platform to exploit, harm, or attempt to harm any person
Upload or share material that violates these Terms
Send spam, chain letters, or unsolicited promotional communications
Impersonate Stramel Media, its employees, or any other person or entity
Engage in conduct that restricts or inhibits others’ use of the Platform
Overburden, damage, or impair the Platform or its infrastructure
Use automated tools (bots, scrapers, spiders) to access or copy Platform content
Introduce malicious code, viruses, or harmful software of any kind
Attempt to gain unauthorized access to any part of the Platform or its systems
Attack the Platform via denial-of-service or similar attacks

5. Your Conduct & Client Responsibility

In connection with your use of the Platform or Services, you agree that:

You and your Clients will maintain all licenses, permissions, and authorizations required to carry out your obligations under these Terms
You are fully responsible for your own actions and those of your employees, agents, and Clients when using the Platform
Stramel Media’s agreement is with you — not your Clients. You are responsible for your Clients’ use of the Services
You will not misrepresent the Services to your Clients
You will provide these Terms to your employees, agents, and Clients and confirm they understand and are subject to them
You own or control all rights to any content you provide to Stramel Media
You have obtained and will continue to obtain all necessary consents to provide your Clients’ data to Stramel Media in accordance with these Terms and our Privacy Policy
You and your Clients will cooperate with reasonable requests from law enforcement, regulators, or telecommunications providers

6. Use of Communications Features

Stramel Media provides technology infrastructure that may include SMS, MMS, email, voice call capabilities, and other communication methods. You agree that:

You are exclusively responsible for all communications sent using the Services, including compliance with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and all other applicable laws
Stramel Media is a technology platform provider only. We do not originate, send, or deliver any communications to recipients. You — not Stramel Media — are the sender and initiator of all communications
You control the message content, timing, sending, fraud prevention, and call blocking. The Service sends messages only as directed and arranged by you
All customer data provided to Stramel Media only includes data from individuals who have explicitly opted into your communications program in accordance with applicable law, including the TCPA

We strongly recommend consulting a qualified attorney to ensure your communications comply with applicable law. Stramel Media does not provide legal advice and does not guarantee that your use of the Services will comply with any particular law.

7. Payment

a. Fees

If you purchase Services through the Platform, you agree to pay all associated fees (“Fees”). Stramel Media offers tiered subscription pricing based on the Services you select, along with optional add-on Services available for one-time or recurring fees. Fees may change from time to time. All Fees are exclusive of any applicable telecommunications carrier surcharges, which will appear as a separate line item on your invoice. All Fees and surcharges are non-refundable.

b. Billing

Charges will be billed to the credit card on file. Recurring subscription charges are billed in advance. You agree to provide and maintain accurate billing information and notify us of any changes within 10 days. If you pass Platform-related Fees to your Clients, you are solely responsible for those transactions, including refunds and chargebacks. You may not mark up Stramel Media’s fees when passing them to Clients.

c. Taxes

You are exclusively responsible for all applicable taxes associated with your use of the Platform and your transactions with your Clients. Stramel Media may collect taxes as part of the Fees and may recalculate and collect additional taxes if determined to be due. All tax determinations by Stramel Media are final. Taxes, like all Fees, are non-refundable.

d. Overdue Amounts

If your payment is declined, we may suspend or terminate Services and require payment by alternative means. If legal action is required to collect overdue balances, you agree to reimburse Stramel Media for all reasonable collection costs, including attorney’s fees.

e. Payment Disputes

You must notify us in writing within thirty (30) days of the invoice date to dispute any charge. All invoiced charges must be paid while a dispute is pending, or the right to dispute is waived. Stramel Media’s determinations regarding invoiced charges are final.

f. No Refunds

All Fees are non-refundable. Stramel Media does not provide refunds or credits for partially used or unused subscriptions. Exceptions may be made at Stramel Media’s sole discretion in the following limited situations:

Where Stramel Media materially modifies these Terms or the Privacy Policy during a billing period in a way that adversely affects you, a prorated refund of the unused subscription term may be issued upon written cancellation request
Where a modification or interruption of Services adversely affects you and no alternative remedy is available, a prorated refund of the unused subscription term may be issued

8. Resale of Services

Certain service tiers allow you to resell access to a version of the Platform customized for your brand. If authorized to resell, you must comply with the following:

a. Minimum Advertised Price (MAP)

You may not advertise access to the Platform for less than $97 per month. This applies across all media and advertising formats. The MAP does not restrict your final sale price but does govern how you advertise. Stramel Media may update the MAP at any time by updating these Terms.

b. Your Responsibility to Clients

When reselling, you are fully liable to your resale Clients for the Service. You will handle all disputes, inquiries, and support without involving Stramel Media, unless Stramel Media offers to assist.

c. You Are Not Stramel Media

Do not present yourself as Stramel Media or imply any affiliation with or endorsement by Stramel Media. Do not direct your resale Clients to contact Stramel Media for any reason.

d. Suspension & Termination

Stramel Media may suspend or terminate your ability to resell at any time, with or without advance notice, at its sole discretion.

9. Excessive Data Usage

Your excessive data use may cause the Service to be slow or unavailable. Stramel Media has no liability for the effect that your excessive data use may have on Service performance. Stramel Media may suspend or terminate your use of the Service, or reduce your available data, with or without advance notice, if it determines your data use is excessive, abusive, or negatively affects the Services for others.

10. Training

Stramel Media may offer training related to how to use the Services. All training and associated information is provided as-is, with no warranty, as described in Section 21. You are solely responsible for how and whether you adopt any strategies learned through training. Stramel Media makes no guarantees that training will produce any particular outcome.

11. Data Stored on Our Servers

Subject to our Privacy Policy, Stramel Media has no responsibility or liability for the deletion or failure to store any content transmitted through or maintained on the Platform. Stramel Media reserves the right to remove or terminate accounts that have not paid a subscription fee, that remain inactive for longer than one (1) year, or that have violated these Terms.

12. Account Registration

To access portions of the Platform or use the Services, you will be asked to provide registration details and other information. All information you provide must be complete, current, and accurate. Information you provide is governed by our Privacy Policy.

13. Login Credentials

You are responsible for maintaining the confidentiality of your username and password. You are responsible for all activity that occurs under your account, whether or not authorized by you. Please notify Stramel Media immediately of any unauthorized access or security breach. Stramel Media reserves the right to disable your credentials at any time, for any reason, at its sole discretion. Accounts are non-transferable.

14. User Contributions

The Platform may allow you to submit content, comments, or other materials (“User Contributions”). By submitting User Contributions, you represent and warrant that:

You own or control all rights to your User Contributions and have the right to grant Stramel Media the licenses described here
Your User Contributions comply with these Terms
You are solely responsible for the legality, reliability, accuracy, and appropriateness of your User Contributions

You agree that your User Contributions will not:

Be unlawful, threatening, abusive, harassing, defamatory, deceptive, fraudulent, or invasive of another’s privacy
Victimize or discriminate against any individual or group based on religion, gender, sexual orientation, race, ethnicity, age, or disability
Infringe any patent, trademark, trade secret, copyright, or other proprietary right
Compromise the security of the Platform or attempt unauthorized access to any system or network

Stramel Media is not responsible for User Contributions posted by you or others, and does not endorse third-party content. While we do not actively monitor all User Contributions, we reserve the right to remove any content we deem inappropriate at our sole discretion.

15. Platform Customization

Portions of the Platform may be modified by you to incorporate your name, logo, trademark, and color scheme. You are solely responsible for any copyright, trademark, or intellectual property concerns related to your customizations. Stramel Media may remove your modifications at any time without advance notice or liability.

16. Third-Party Promotions

The Platform may include advertisements or promotions from third parties. Any correspondence or transactions with third-party advertisers are solely between you and that third party. Stramel Media assumes no responsibility for any part of those interactions. You are responsible for ensuring your participation in any such promotions complies with applicable law.

17. Content You Create

You own and retain all ownership rights to your data and User Contributions uploaded to the Services (“Your Data”). You grant Stramel Media and its service providers the right to use Your Data as necessary to provide the Services and for Stramel Media business purposes, subject to our obligation to maintain confidentiality.

If you are using the Services on behalf of another party, you represent that you have all necessary rights and permissions to do so. Subject to the limited license granted, Stramel Media acquires no ownership interest in Your Data.

Submission of Ideas

If you submit ideas or suggestions to Stramel Media regarding new products, Services, or features (“Ideas”), you agree that:

Your Idea is submitted voluntarily and on a non-confidential basis
You grant Stramel Media a perpetual, irrevocable, royalty-free license to use your Idea in any manner without compensation or obligation to you
Stramel Media may already be developing a similar Idea
Stramel Media has no obligation to develop, use, or compensate you for your Idea
Submitting an Idea does not create a confidential relationship or obligate Stramel Media to treat it as proprietary
If your Idea is patent-protected, you must disclose that to Stramel Media; no patent license is granted unless expressly agreed in writing

18. Copyright & DMCA

If you believe your work has been copied in a way that constitutes copyright infringement, please notify us by email at sarah@stramelmedia.com (Subject: “DMCA Takedown Request”) or by mail at:

Stramel Media

ATTN: Copyright Agent

4089 Bartlett Country Road

Bartlett, TN 38135

Your notice must include: (1) your signature or electronic signature; (2) a description of the infringed work; (3) the location of the infringing material on the Platform; (4) your contact information; (5) a good-faith belief statement; and (6) a statement made under penalty of perjury that your notice is accurate.

We will process valid infringement notices in accordance with the Digital Millennium Copyright Act (DMCA). Counter-notices may be submitted using the same contact information above. Stramel Media may, at its sole discretion, limit access to or terminate accounts of repeat infringers.

19. Third-Party Content

The Platform may include content provided by third parties. All such statements and opinions are solely those of the third party providing them and do not necessarily reflect the views of Stramel Media. Stramel Media is not responsible for the content or accuracy of any third-party materials.

20. Links to Other Websites

Stramel Media may provide links to external websites for your convenience. These links do not constitute an endorsement or approval of any kind. Stramel Media does not control those sites, is not responsible for their content, and is not liable for any loss or damage arising from your use of them. Accessing linked sites is done at your own risk.

21. Disclaimer

THE PLATFORM AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

WE MAKE NO WARRANTY THAT: (A) THE PLATFORM OR SERVICES WILL MEET YOUR REQUIREMENTS; (B) THE PLATFORM WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) RESULTS OBTAINED FROM USE OF THE SERVICES WILL BE EFFECTIVE, ACCURATE, OR RELIABLE; OR (D) THE QUALITY OF ANY SERVICES WILL MEET YOUR EXPECTATIONS.

YOU ACKNOWLEDGE THAT THE INTERNET IS INHERENTLY INSECURE AND AGREE THAT STRAMEL MEDIA IS NOT LIABLE FOR ANY CHANGES TO, INTERCEPTION OF, OR LOSS OF YOUR DATA WHILE IN TRANSIT.

YOUR USE OF THE PLATFORM IS DONE AT YOUR OWN RISK. SOME STATES DO NOT ALLOW EXCLUSION OF CERTAIN WARRANTIES, SO SOME LIMITATIONS ABOVE MAY NOT APPLY TO YOU.

22. Limitation of Liability & Indemnification

YOUR EXCLUSIVE REMEDY AND STRAMEL MEDIA’S ENTIRE LIABILITY FOR ANY CLAIMS ARISING FROM THESE TERMS OR YOUR USE OF THE PLATFORM SHALL BE LIMITED TO THE AMOUNT YOU PAID US DURING THE THREE (3) MONTHS PRIOR TO THE ACT GIVING RISE TO LIABILITY.

IN NO EVENT SHALL STRAMEL MEDIA BE LIABLE FOR ANY SPECIAL, PUNITIVE, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF USE, LOSS OF DATA, OR LOSS OF PROFIT, WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

You agree to defend, indemnify, and hold harmless Stramel Media and the Stramel Media Team from all claims, damages, losses, and expenses (including reasonable attorney’s fees) arising from or related to:

Our reliance on information or data supplied by you, your employees, agents, or Clients
Any breach of these Terms by you, your employees, agents, or Clients
Any negligence, gross negligence, or willful misconduct by you or your team
Misrepresentations made by you, your employees, agents, or Clients
Violations of applicable law by you or your team
Your actions in connection with SMS, MMS, email, or other communications using the Services
Taxes, fees, or disputes between you and your Clients

23. Limitation on Time to File Claims

ANY CAUSE OF ACTION OR CLAIM ARISING OUT OF OR RELATING TO THESE TERMS, THE PRIVACY POLICY, OR THE PLATFORM MUST BE COMMENCED WITHIN THREE (3) MONTHS AFTER THE EVENT GIVING RISE TO THE CLAIM OCCURRED, REGARDLESS OF WHEN YOU KNEW OR SHOULD HAVE KNOWN ABOUT IT. CLAIMS FILED AFTER THIS PERIOD ARE PERMANENTLY BARRED.

24. Injunctive Relief

You agree that a breach of these Terms will cause irreparable harm to Stramel Media for which monetary damages would not be an adequate remedy. Stramel Media shall be entitled to seek equitable relief, including injunctive relief, in addition to any other remedies available at law or under these Terms, without being required to post a bond or other security.

25. Waiver & Severability

No waiver by Stramel Media of any term or condition shall be deemed a continuing waiver or a waiver of any other term or condition. Failure to assert any right under these Terms does not constitute a waiver of that right.

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

26. Entire Agreement

These Terms of Service and our Privacy Policy constitute the sole and entire agreement between you and Stramel Media regarding the Platform and supersede all prior agreements, representations, and understandings. These Terms may not be amended by any other document.

Stramel Media may enter into separate written agreements with you. The terms of any such agreement will be considered part of your entire agreement with Stramel Media. In the event of a conflict between these Terms and a separate agreement, the separate agreement will control.

27. Term & Termination

These Terms remain in effect for as long as you use the Platform or subscribe to any Services. Sections 3, 7, 11, 14, 17, and 21–31 and the Privacy Policy survive termination.

a. Grounds for Termination

Stramel Media may suspend or terminate your access to the Platform at any time, with or without notice, for any reason including suspected fraudulent, abusive, or illegal activity, without liability to you or any third party.

b. Effect of Termination

Upon termination, your right to use the Services immediately ceases. Stramel Media is not liable for any damages arising from termination or suspension.

c. How to Cancel

If you wish to terminate your access or make adjustments to your subscription, Stramel Media requires written notice at least 30 days before your next billing date.

d. Third-Party Access

If you were given access to the Platform by a party other than Stramel Media directly, you must contact that party for any termination or account inquiries.

28. Governing Law, Binding Arbitration & Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU TO RESOLVE ALL DISPUTES WITH STRAMEL MEDIA THROUGH BINDING INDIVIDUAL ARBITRATION.

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms shall be exclusively resolved through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, as then in effect. This arbitration provision is governed by the Federal Arbitration Act. Arbitration proceedings will be held in Dallas, Texas. Any award may be entered as a judgment in a court of competent jurisdiction.

All claims must be arbitrated or litigated on an individual basis. Claims of more than one customer or user may not be consolidated or arbitrated as a class action.

29. No Bug Bounties

Stramel Media does not operate a bug bounty program and does not pay bug bounties. All third-party access to the Platform, including network penetration testing or security assessments, is strictly prohibited unless expressly authorized by Stramel Media in a separate written agreement.

30. Miscellaneous

a. Your Privacy Obligations

When you provide Platform access to your Clients, you must implement and enforce your own privacy notice offering at least the level of protection provided by Stramel Media’s Privacy Policy. You must obtain affirmative consent from your Clients acknowledging they agree to your privacy notice.

b. International Use

Although the Platform may be accessible worldwide, Stramel Media makes no representation that the Platform is appropriate or available outside the United States. Users who access the Platform from outside the United States do so at their own risk and are responsible for compliance with local laws.

c. Force Majeure

Stramel Media shall be excused from liability for delays or non-delivery of Services arising from any event beyond our reasonable control, including labor disturbances, war, fire, accidents, adverse weather, governmental acts or regulations, or other causes beyond our control.

d. How to Send Notices

All notices must be in writing and sent via email. Notices to Stramel Media must be sent to sarah@stramelmedia.com. Notices are effective upon receipt.

31. Contact Information

For all feedback, support requests, legal notices, or questions about these Terms or our Privacy Policy, please contact us at:

Stramel Media

ATTN: Legal Department

4089 Bartlett Country Road

Bartlett, TN 38135

sarah@stramelmedia.com

Stramel Media will never email you requesting confidential information such as account numbers, usernames, or passwords. If you receive such an email purportedly from Stramel Media, do not respond and notify us immediately at sarah@stramelmedia.com.

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